osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hide email address from agents
Similarly to this thread, HERE
, how can I hide the email address of my clients from Service Desk agents.
I hire agents from around the globe via oDesk and upwork and they do not need to see y client's email address when replying to the incidents.
Is this possible to do?