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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Hide email address from agents

Similarly to this thread, HERE, how can I hide the email address of my clients from Service Desk agents.

I hire agents from around the globe via oDesk and upwork and they do not need to see y client's email address when replying to the incidents. 

Is this possible to do?


  • edited August 2016
    There is no way to do this in stock osTicket.  You would have to alter the core source files to achieve this.
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