osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
what is the company information tab for?
I am trying to figure out how one of my clients can use OS ticket to find out how many outstanding tickets they have out that need addressed. For example, I am the help desk specialist so my job is to monitor help desk tickets from several organizations across our consortium. So I need to be able to sort tickets by each organization and do a weekly review with them to see what is outstanding that still needs to be addressed.
I came across the Company Information tab but there are several form fields to fill out and I'm not even sure I understand what this field is used for.