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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

cannot search ticket no. in client page

hello.. why i cant search ticket no in client page?..pls refer attachment for more detail...
osTicket Versionv1.9.12 (19292ad)   Up to date
Web Server SoftwareMicrosoft-IIS/8.5
MySQL Version5.5.45
PHP Version5.6.20


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