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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Following via Email Topics and Opened Tickets.

Good morning,
there is any way to create a ticket by email:

1) directly addressed to a specific topic? 

2) to update a ticket already created?

With Regards,


  • 1. No.  Emails do not have Help Topics. 

    2. Threaded emails always update the ticket to which they belong.
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