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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

cannot search ticket no. in client page

hello.. why i cant search ticket no in client page?..pls refer attachment for more detail...
osTicket Versionv1.9.12 (19292ad)   Up to date
Web Server SoftwareMicrosoft-IIS/8.5
MySQL Version5.5.45
PHP Version5.6.20


  • attachment
    545 x 544 - 19K
  • i already amend the code like attachment but still same..
    832 x 272 - 50K
  • First and foremost, 1.9.14 has been out for a while and you should upgrade.

    remove the HL from your search query and try again.  Ticket prefixes do weird things to search right now.

    I have no idea what you mean by "i already amend the code like attachment but still same.." or why you change the source code...
  • I try to follow advise from this website -
  • Well thet image you attached... clearly shows the line:

    $queryterm=db_real_escape($_REQUEST['q'],false); //escape the term quotes.

    in your code twice.  It looks to me like you didn't remove the second one.  It looks to me like the change was commited to develop/next on Jul 29, 2015.  So I would think that all the releases after that [1.9.12, 1.9.13, ans 1.9.14] should all have the updated code.

  • i already remove that code & try too search ticket no. with no HL the result return nothing..
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