osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New Internal Activity Alert to Organisation Account Manager
There seems to be an important step missing when using the Account Manager feature. The purpose of the Account Manager is to keep track on what is going on with the customers they oversee. osTicket gives you the ability to set notifications for New Tickets created and when a New Message is received from the customer, however it fails to have the option to be notified of Internal Activities such as Notes or a Reply from an Agent.
This is very important as the Account Manager would not know if the customer has been replied, an action taken, etc, and would therefore need to go through the tickets to see if an agent replied and what was said.
Is there a way to notify the Account Manger for Internal Activities as per info description i.e. "Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket."