Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket directly closed

Hi,

ist it possible to directly close a ticket while i am creating one?

I create a ticket "New Ticket" and fill in all infos i need but i don't want do create it to an open ticket, i want to close it directly.

Example: A user had a problem and i fixed it cause it didn't take time and i did it right away. Then i just want to create this ticket but don't want to have it opened and closed again.

many thanks

Comments

  • When you are creating the ticket in the staff background, there is the option to select the status of the ticket just under the response and above the internal notes
  • When you open the ticket, after the "initial response for the ticket" box you would select Ticket Status "Closed".
  • ah, i have to add an answer :D didn*'t see the checkbox etc.

    thank you very much.
Sign In or Register to comment.