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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cant install OSTicket on shared hosting

Hi,

I am trying to install OSTicket on shared hosting. I am currently running OSTicket on my localhost where it works fine but when i tried to install it on the hosting server the installation page opens & asks for the details. I fill the form with details providing database connection info. But when i click the install button just after 2-3 seconds chrome shows HTTP 500 error. Please help with it. even when i provide wrong database info it never tells me about it and a chrome error page HTTP 500 error.
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  • [31-Aug-2016 11:49:54 UTC] PHP Warning:  ini_set() has been disabled for security reasons in /home/----/public_html/os/bootstrap.php on line 333
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    [31-Aug-2016 11:49:57 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20121212/pdf.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20121212/pdf.so: cannot open shared object file: No such file or directory in Unknown on line 0
    [31-Aug-2016 11:49:57 UTC] PHP Warning:  ini_set() has been disabled for security reasons in /home/----/public_html/os/bootstrap.php on line 333
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    [31-Aug-2016 11:49:57 UTC] PHP Warning:  ini_set() has been disabled for security reasons in /home/----/public_html/os/bootstrap.php on line 217
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  • I would say that you probably want to contact your hosting provider.

    The short version is probably that you will need to find a new hosting provider though because I doubt that they will change anything to let it run.
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