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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Parent Child Ticketing

Can we have parent child tickets relationships?
If I receive 1 ticket e.g. New user "John Doe" Joined. This should enable creating individual tickets for IT, Accounts, HR, Email department which can be treated as individual tickets grouped in one final ticket.
This individual ticket can then be separately assigned to separate agents from various departments.

Comments

  • Attached is the illustration.
    parent child.PNG
    647 x 355 - 24K
  • What you are talking about are called Tasks. This is a new feature that will be in the 1.10 release when it happens.
  • Ok thanks. I see 1.10 Beta version is available but haven't tried it yet. Will do so. Thanks.
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