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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
[resolved] OS Ticket Migration
That file is uploaded again and I get this error:
; Maximum amount of
a script may consume (300MB)
memory_limit = 512M
increased the amount from 128 MB to 300MB. And checked the log file
again, the error's gone. This time I viewed the page on Google Chrome,
it displays the 500 Internal error, "
is currently unable to handle this request
. Also, STILL SEE NOTHING. If I get the 500 Internal Error, usually it's my hosting
log file says I still have syntax error and warning, I don't think this
is a big deal.
Can you confirm this again?
make a file in your osticket directory.
name it testphp.ini.
in the file put
<?php phpinfo(); ?>
open the url to your site /testphp.ini.
Please provide the output from that.
After 7 tryouts, my hosting provider finally fixed their errors.
I see the content now.
My password and username are useless for the Admin Panel. I can't get in.
I want to reconnect from the old database to this one. How do I go from here?
You would have to restore the db from your back up, or edit the ost-config.php to point to the right database.
Please elaborate little more details with your suggestions. Thank you!
step 1. restore the db from back up to the older version.
step 2. edit the ost-config.php file and give it the username/password and name of the database.
My problem is solved. A big THANK YOU for helping me out!
Very welcome. :)
I'm mark this thread as resolved. Please feel free to start a new thread if you run into more snags, or have other questions.
This discussion has been closed.
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