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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to delete a Custom List

We recently created a new custom list and have not used it in any forms yet.

However, we are unable to delete the custom list now. the error message says

Unable to delete selected custom list — they may be in use on a custom form


how to delete this custom list now
Server Information
osTicket Versionv1.9.14 —  Up to date
Web Server SoftwareApache/2.2.3 (CentOS)
MySQL Version5.0.77
PHP Version5.3.3


  • According to your error...
    Remove the custom list from (any and all of) your forms first.
    Then delete the list.
  • We have checked all forms and the new custom list is not used anywhere. But still it does not allow to delete.
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