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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Forgotten password / locked out

Hi there,

My login password and username were rejected today (admin user), and I submitted a "forgotten password" request with my account email.
The link in the reset email directs to a page on my site and I'm unable to reset my login info.

Heres an example of the reset link:   

Can anyone please advise.
Thanks
Dave

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