osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Unable to add new filter rules in v1.10-rc.2 (231f11e)
Web Server Software: Apache
MySQL Version: 5.5.33
PHP Version: 5.4.25
We were encouraged by OSTicket representative to upgrade to this version to solve for channel identification issues, but it appears that Filter Rules is not functional (?). We are able to edit existing filters, but cannot add any new filter rules or create any new filters. As Filter Rule functionality was a key element in our choosing this system, and automated ticket sorting is a key factor in our business efficiencies, I need to know whether there is a fix/suggestion to solve for this within our current environment and/or when a version update will be available which will provide a fix. Please advise ASAP.
Martin Fountain - DerbySoft