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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Canned Responses Custom Tag Variable

Dear Osticket Community,
Unter Premade replies are some variables like %{ticket.id}
We have an external System from where we got an external ID over REST. (curl http://whatever/getmyid)

We would like to implement an custom_tag  like 
%{my_id}

I dident find the parser for the Var Tags.
I thought it is in the /include/class.canned.php

osTicket (v1.10-rc.2)

Dosent matter if the solution would look like a little bit hacked.
Thank you for anny ideas.









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