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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

404 Error when End User tries to use embedded link

Hello, I am getting this error when trying to have end user check the status of their ticket. Just moved from osTicket to new service provider "fastcomet". 

Here is the link that is in the client emails: http://opfixit.com/scp/%{recipient.ticket_link}

Not Found

The requested URL /scp/http://opfixit.com/view.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



Thank you! Frank

Comments

  • just an fyi... the links work fine for the agent sign on via the embedded link in email. 
  • here is my error logs...

    [10-Oct-2016 16:45:47 UTC] PHP Warning:  Error while sending QUERY packet. PID=20447 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 16:45:47 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261
    [10-Oct-2016 16:48:28 UTC] PHP Warning:  Error while sending QUERY packet. PID=20487 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 16:48:29 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261
    [10-Oct-2016 16:51:11 UTC] PHP Warning:  Error while sending QUERY packet. PID=20572 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 16:51:12 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261
    [10-Oct-2016 16:53:29 UTC] PHP Warning:  Error while sending QUERY packet. PID=20595 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 16:53:30 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261
    [10-Oct-2016 21:13:21 UTC] PHP Warning:  Error while sending QUERY packet. PID=25574 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 21:13:22 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263
    [10-Oct-2016 21:15:09 UTC] PHP Warning:  Error while sending QUERY packet. PID=25600 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 21:15:10 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263
    [10-Oct-2016 21:23:56 UTC] PHP Warning:  Error while sending QUERY packet. PID=25844 in /home/opfixit/public_html/include/mysqli.php on line 165
    [10-Oct-2016 21:23:57 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263
  • This link works from the agent template http://www.opfixit.com/scp/%{ticket.staff_link}
    This link does not work from the recipient template http://www.opfixit.com/scp/%{recipient.ticket_link}

    Thanks for helping me out if... 
  • I deleted all the template profiles I changes. and started back from base set. URLs must have become corrupt during changes being made to the text changes. 

    Can close this one. 
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