osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
modifying some pages (new ticket and print page)
Question: is it possible to modify the new ticket page. What I mean is to remove some lines like sla plan and due date for example. If I cant remove it is there a way to hide it ? In other words, some people (not me hehe) where I work tells me theres too much info on screen and they find it exasperating... ya ?!? I don't know. Anyways, like I said, is there any way to remove or hide some info on the new ticket page
Question 2: is there any way to remove or hide some information or lines on the printed page...without breaking the whole page. I tried to comment some lines in class.pdf.php and it literaly broke. it looked ugly. So I wondered if there any way to remove some stuff on that page. I already modified that page so I added a agreement section and a signing line so I can print it and get a signature from a customer but...too many info on that page to my liking.
thanks in advance for any info provided