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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New Tickets Not Fetched from Email

here are the versions I am running:

osTicket Version          v1.9.12 (19292ad)
Web Server Software   Apache/2.4.10 (Debian)
MySQL Version           5.5.46
PHP Version               5.6.17-0+deb8u1 


We are currently encountering an issue with email fetching. It seems that unless their is an agent actively doing using Os Ticket tickets will not be fetched from email. The moment an agent enters the Agent panel, all tickets are fetched from email.

Just wondering if anyone has encountered this issue or something similar.



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