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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Disabled Roles can still be selected (BUG)

Admin Panel / Agents / Roles

Create New Role give it ONE permission for testing
Disable this role

Admin Panel / Agents / Departments
Pick Department
Select access tab
Give agent disabled Role permissions   (Should not even be choice)

***Further testing

The Agent should have the disabled role and be working with it.

Admin Panel / Agents / Roles
Notice you can't enable the disabled role even though it is actually enabled????


  • This does not appear to be a suggestion or feedback. Moving to Troubleshooting and Problems.

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