osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Change primary ticket button - post reply / internal note
in our daily work we mostly just update the ticket by using the internal note function,
often with informations that should be only readed by internal staff.
Unfortunately the first present field is "post reply", so sometimes it happens that
we send informations to customers they shouldnt read.
Actual i was not able to find a function to change this in the osticket configuration.
I would be very thankfull if somebody had an idea how to change or modificate osticket
to have "internal note" as primary input field?
Thanks for all reply!