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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Installing 1.10 error - tickets blank

while installing 1.10 i get a Something went wrong error, after that i can see all my tickets, open or closed but when i try to enter on any of them the screen only show the menu ... no ticket content.

If i try to create a new ticket i get a 500 error.

Any clue ?

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    A blank white page means that you are getting a PHP error, consult your PHP error logs.
  • Hello All,

    When I upgrade or install new instance I've getting errors like these:

    Fatal error: Only variables can be passed by reference in /home/user/public_html/Yardim/include/class.plugin.php on line 555

    Thanks for best ticketing system.

    zeki


  • @zkcelikbas Please do not hijack someone elses thread.  If you are having an issue please start your own thread. Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • i'm trying to replicate the issue by creating a duplicate of osticket on another server ( i was applying on a production server and needed to revert back to 1.9.15 so that workmates could work). As soon as i replicate on another server i will post my logs and results. 

    Sorry for the delay... so much work, so little time ... ;)
  • Ok, just replicated osticket on another server an tried to upgrade to 1.10.

    Got something went wrong after #smille 6

    php error log ( shortened a bit and server info removed) :

    [:error] [pid 25198] [client #:54841] PHP Fatal error:  Call to a member function getState() on a non-object in /var/sentora/hostdata/zadmin/public_html/mysite/tickets/include/class.ticket.php on line 544, referer: http://mysite/tickets/scp/upgrade.php
    [:error] [pid 25518] [client #:54857] PHP Fatal error:  Call to a member function getState() on a non-object in /var/sentora/hostdata/zadmin/public_html/mysite/tickets/include/class.ticket.php on line 544, referer: http://mysite/tickets/scp/index.php
    [:error] [pid 25519] [client #:54858] PHP Fatal error:  Call to a member function getState() on a non-object in /var/sentora/hostdata/zadmin/public_html/mysite/tickets/include/class.ticket.php on line 544, referer: http://mysite/tickets/scp/tickets.php?id=2049

  • I think it might be something related with my statuses ... Maybe an sql query not run ?
  • edited November 2016
    Just tried to make an upgrade from clean 1.9.15 to 1.10 and all went well .. Could it be my data ? on 1.9.15 works well ... 

    Is there a way to run upgrade scripts again ? ( inside osticket ?) Or to manualy upgrade database to 1.10 ? at least i would know on what table is the problem ...

  • Why do you think that it's "related with my statuses"?

    You can't run the upgrade scripts again automatically.
    But you can go to \include\upgrader\streams\core and see all the upgrade scripts.
    You can then look at them and narrow down which one is which and re-run them manually.
  • but i have to change them by hand... there is no way to run them on site ...  ?
  • change what by hand?

    They are SQL scripts.  You would run the SQL script using your SQL command line, or copy and past the script into Workbench SQL editor and run it.
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