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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to change print design/template?

edited November 2016 in General Discussions
Q: In the Admin Panel there is no template for printing, isn't it?

If I want to change the look and feel of the printed pdf in agents panel, I have to modify /include/staff/templates/ticket-print.tmpl.php?

in ticket-print.tmpl.php there is a css file included

<?php include ROOT_DIR . 'css/thread.css'; ?>
Is this right? I guess it has to be

<?php include ROOT_DIR . 'css/thread-print.css'; ?>


  • Agent panel css usually files go in: /scp/css

    But I guess if the print php references the staff side one /css then that would be the right one.

    I've never tried to edit the print template.
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