osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
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New release version v1.10 (901e5ea) — Up to date
if user (agent) was authenticated on pc and pc has changed external IP (it is dynamic or laptop and go home with it), user unable to logic, subject error appears.. the only solution is to clear osr_sessions table...
the same problem was with 1.10-RC-x... but I was told not to user RC, ever... now it is release...
what I do wrong?