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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Valid CSRF Token Required

HighTowerHighTower
in Troubleshooting and Problems
hHello,

New release version v1.10 (901e5ea) —  Up to date

if user (agent) was authenticated on pc and pc has changed external IP (it is dynamic or laptop and go home with it), user unable to logic, subject error appears.. the only solution is to clear osr_sessions table...

the same problem was with 1.10-RC-x... but I was told not to user RC, ever... now it is release... 

what I do wrong?

Comments

  • ntozierntozier
    Sounds to me like the session is working properly then.
    Have the user log out and back in to create a new session?
  • HighTowerHighTower
    No, user was logged in
    Closed browser,
    IP changed
    User try to access /helpdesk/scp
    Error occurs

    No possibility to log out for user or relogin...
  • ntozierntozier
    Did the user clear their browser cache?
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