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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

No priority escalation

I just upgraded to 1.10 and I cannot find the priority escalation option under Manage -> SLA Plans. Is the feature removed or am I missing something?


  • So I'm not sure what you mean... as osTicket has never had a "Priority Escalation" feature.
  • uhh..this one.
    547 x 140 - 23K
  • Then you or someone else modified your core files.  As I said osTicket has never had a "Priority Escalation" feature.
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