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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to add new custom allert notification?

edited November 2016 in Mods and Customizations
Is there a way ? I can turn on/off many notifications from Admin Panel -> Settings -> Allerts and Notifications. I would liek to add new allert that will sent emails to staff, when ticket is about go go expire on time. For example a day before. Can i do it from admins panel ? The other way around would be to modify existing notification about ticket overdue, but how ?

Comments

  • This does not appear to be a Suggestion or Feedback.  Moving to Mods and Customizations.

    There is no way to currently do this in the UI.

    You could write a script that accesses the database and sends an email out based on those criteria, and have it run via cron/task scheduler nightly or every hour, etc.
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