Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to add new custom allert notification?

edited November 2016 in Mods and Customizations
Is there a way ? I can turn on/off many notifications from Admin Panel -> Settings -> Allerts and Notifications. I would liek to add new allert that will sent emails to staff, when ticket is about go go expire on time. For example a day before. Can i do it from admins panel ? The other way around would be to modify existing notification about ticket overdue, but how ?


  • This does not appear to be a Suggestion or Feedback.  Moving to Mods and Customizations.

    There is no way to currently do this in the UI.

    You could write a script that accesses the database and sends an email out based on those criteria, and have it run via cron/task scheduler nightly or every hour, etc.
Sign In or Register to comment.