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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Custom Ticket Queues - Desperately in Need

Hi Guys,

I love OSTicket and brought it into my organization. There are a few pain points but it's come down to programming up some custom queue's such as https://github.com/greezybacon/osTicket-1.8/tree/feature/custom-queues or the organization is going to be looking for another solution. I really want to stick with osticket and was wondering if anyone had taken this pull into 1.10?

Thanks,
Nate

Comments

  • It was originally written to be part of 1.10 but was too buggy and and got pulled.  My understanding is that it will be included in the forth coming 1.11 release.
  • Awesome! Can anyone on the OSTicket confirm this? Also, any word on when an RC for 1.11 will be available?
  • Q: Can anyone on the OSTicket confirm this?
    A: I just did. :)  Additionally I contacted the devs to ensure that this feature was still on track for a 1.11 (or whatever the next version is) release, and it is.

    Q: Also, any word on when an RC for 1.11 will be available?
    A: When it is ready.  I know this answer sucks and isn't what you want to read, but honestly it is the best answer you are going to get.  I've been the lead forum mod for a few years now and even I don't get dates.
  • Thanks ntozier!

    Didn't realize you were affiliated with osticket!

    -Nate
  • I'm their forum moderator. :)

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