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collaborator response ticket system display name mismatch

We just found out that a ticket that a collaborator has responded to, will display the ticket creator (User) display name instead of the display name of the collaborator. As you can see below the headers for that specific response show "U W" but the display name on the left shows Diego.

  • PHP version - 5.5
  • Operating System - Ubuntu 14.04.1 LTS
  • Client or Staff side of the UI - Staff Side


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