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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Feature request: Release an assigned ticket

Q: In v1.10, I can not unassign a ticket, can I?

This would be a great feature for us.


  • My understanding is that any Department manager can un-assign tickets.

  • I have checked this. Of course, you are right. Department manger can un-assign tickets.

    I also followed the links provided and tried the concept of using team. I created a new team with some agents. Transfered the ticket

    Tom assigned this to Fav-Support-Team 2016-11-21 17:36
    but it does not seem to work. The ticket is still listed in My Tickets. And none of the other agents in Fav-Support-Team can see the ticket in the Open ticket view :(

    Is there a way or a quick hack available to make it possible that all agents can unassign a ticket?

  • If there is I dont know about it.
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