osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am looking at modifying the email subject for new or replied to tickets. We use a custom form on our tickets for new hires - there is a field where HR will fill in the employee's first and last name. I want the subject then going forward be for example: "New Hire - Doe, John" - can I pull custom fields into the email template?