osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
My understanding is that users are end users who can add tickets to the system and Agents are those that can resolve the tickets that are added. The problem I have is that I have created 12 users (members of staff) for them to be able to log issues within the system. However none of them can log in. If I try to reset the password the system says it can't find the user but they are all in the system as registered (active). Am I missing something?