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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

What do the icons in the subject on ticket view mean?

Hi all,

I wonder what the icons mean on the ticket view(s). See attached file for example.

Any suggestions are welcome :-)



  • Hmm.... attached file not visible? I will try again....
    66 x 20 - 1K
  • The chat bubble is how many messages are logged to the ticket thread.

    The people indicates that the ticket has Collaborators.

    The paper clip indicates that the ticket has attachment(s).
  • Thanks ntozier \o/
  • Very welcome. :)
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