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[resolved] Tickets not accessible via web interface if mail-domain-verification is enabled
Dear OSTicket team/users,
a week ago we discovered a strange behaviour of our OSTicket v18.104.22.168installation.
When our system got emails via imap login, tickets were created as expected and could be answered via email.
However the tickets did not appear in the web interface and neither could be accessed with the ticket number received in the ticket creation notification.
When we created a ticket from the web-interface there was no problem at all, the ticket appeared in the web interface as intended. We assume this behaviour started in early september, since there were no tickets created later who are accessible from the web interface. The error logs showed no unusual messages either. By brute forcing configuration changes we found a workaround: Uncheck "verify email address domain" in the email preferences of OSTicket and new tickets will appear in the web interface, when created via mail.