Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Direct link to tickets from the « New Ticket Auto-response » template not working

edited January 10 in General Discussions

Dear osTicket users,


I am getting stuck at providing a direct link to tickets from the « New Ticket Auto-response » template.


Thanks to this thread: http://osticket.com/forum/discussion/78164/resolved-direct-link-to-ticket-in-auto-response-not-working-properly, I noticed that 


%{recipient.ticket_link} = http://example.com/osticket/upload/view.php?auth=o1xaiaaaaasaaaaabJ5YCLN8yRj0TA%3D%3D, and 

%{ticket.auth_token} = 883d0f1a6e953e366af1341ce7f71f77


The direct working link to the ticket in my case is: http://example.com/view.php?auth=o1xaiaaaaasaaaaabJ5YCLN8yRj0TA%3D%3D


How can I generate this from the email template?


Thanks,

Tagged:

Comments

  • It appears that you answered your own question in the question... So I'm not real sure what you are expecting.
Sign In or Register to comment.