osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Undeletable SPAM Throws OS Ticket Into a Mail Fetcher Frenzy!
Using osTicket v1.9.14 happily for a while now and have a regular CRON job set up a few e-mail accounts to import.
One of these accounts has thus far received twice a spam e-mail with an attachment that cannot be deleted by me (I have to write my server admin to remove it) but as a result, it causes Mail Fetcher alert after alert until he's able to delete it.
The error message is: Excessive errors processing emails for mail.XXXX.com/email@XXXX.com. Please manually check the inbox.
I'm curious if there is any preventative steps I can take to assure this doesn't continue OR at minimum mute the alert or tell osTicket to ignore that specific e-mail since it can't be removed even from osTicket.
FWIW, I have the original e-mail I'm happy to upload if somebody wants to diagnose it but I didn't want to do so without getting some thoughts from the group. Otherwise, I've spend hours scouring the forums and cannot find anybody who had a similar issue.
Thanks in advance for your thoughts all!