osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Delete Draft and Reset button seems slow or unresponsive
I'm on the latest ost 1.9.15, running on Linux and Apache.
I actually feel the same issue with ost 1.9.8.
But i've done some testing on ost 1.9.15 and find the same behaviour.
On the "Open New Ticket" screen, and i think it's the same behaviour in the ticket's "Post Reply" screen under Agent login.
"Delete Draft" and "Reset" button seems slow or unresponsive sometimes.
I notice that any message we type into the "Open New Ticket" screen, the system will auto save and then show "Draft Saved". Only after it happens, the "Delete Draft" button will be usable. Seems to me that if before the "Draft Saved" is displayed, pressing on "Delete Draft" will not remove the message typed.
And "Reset" button seems to be usable even before "Draft Saved".
But sometimes I press Reset and nothing happens, and sometimes the message is deleted with some delay.
Anyone notice is please?
Is there a way to make both "Delete Draft" and "Reset" actions to be effective immediately upon pressing?