osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
This is mostly a question for ntozier, but I would love to hear what others think too...
In this thread, http://osticket.com/forum/discussion/83717/open-ticket-view-can-we-change-fields
, ntozier mentioned in January 2015 that "There is a feature in the pipeline called Custom Queues"
It's been almost two years since then, so I was wondering if this really is still in the pipeline, or has this idea been scrapped? No signs of it in 1.10 either.