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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send an Email to user when It is closed

Hi all,

I'm start with osTicket system and I need help. Is there any way to send an email automatically to user when the ticket is closed with text Ticket closed or anything like this?

many thanks in advanced


  • This is currently not a feature in osTicket. You would need to modify the source code yourself to achieve this. You can search the forums, others have asked the same question, and there might be some shared code mods that you could try.
  • Or alternatively... you can create a Canned Response.  Select it on your last update to the ticket, select close, the click Post Reply.
  • OK.

    many thanks for your help. I'll try to modify code and use canned response too.

  • @Josean, I hope this pointed you in the right direction. Please let us know if that alternative works for you.
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