osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have my system set to private, so agents must register users. When registering users, I'm given the option to authenticate using "any available backend", and I would prefer this to be linked with AD so that users don't have to have separate passwords for the helpdesk system and their normal domain accounts. I have the LDAP plug installed and enabled. Upon registering, users set a PW, and that's the PW they have to use, not their normal account PW. I'd really like for the users to be able to use the same PW as their normal account, like agents are able to.