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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

custom field with link (URL)

version 1.9.12

Dear all, I want to use a custom-field in the ticket-details for a URL. Unfortunately the URL is shown plain - it does not become a link as in the ticket itself. HTML is ignored. Is there any solution?

Best Regards


  • I just realized that HTML is parsed if "Long Answer" is used instead of "Short Answer.

  • Does that mean taht you are all set and I should close this?
  • Hi @Brk, could you explain a little bit what you did so others may be able to resolve their needs as well? 
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