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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to make editing the initial post-body update the ticket's update stamp

edited January 2017 in General Discussions
If I edit the first (initial) entry of a ticket, this will not update the ticket's update stamp, only the thread_entry's. How can I make this update the ticket-update stamp also?




  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    I am also not sure I understand what you mean by "ticket-update stamp"

  • edited January 2017
    Q: How can I make this update the ticket-update stamp also?
    A: You cannot...  you did not update the ticket by posting a reply.  Editing the customers message or any message for that matter is not an update.

    This does not appear to be a Suggestion or Feedback.  I am moving this threads to General Discussions.
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