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Using Version osTicket (v1.9.14). So I am having this issue with OS Ticket.
I have 2 emails addresses,
I have currently configured
firstname.lastname@example.org in my os ticket configuration. But it cannot seem to fetch any emails from the inbox.
Whereas if I configure
email@example.com, it fetches all the emails from the inbox and converts them into tickets in OS Ticket immediately.
I am not sure what could be wrong here. These are what I have checked/tried.
Could it be because of the large inbox size? I guess not, but keeping my options open.
If you guys could help me with this, I would really appreciate it.
If you think if I am missing any information, please let me know, I will edit the question.