osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto-reply to customer which is not registered on the system and which send email to osticket
I am using below osTicket version:
I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email firstname.lastname@example.org
If unregistered user will send email to this address email@example.com then this message is rejected and deleted from mail box.
What I want to do is to set somehow autoresponder to these not registered users that e.g. "Your email was deleted - please register Your account if You want create tickets"
I was trying to do this by ticket filters - I found rule how to find which user is not registered but there is not possible to configure ACTION to auto-reply to this user.
Is it possible??
Thanks in advance