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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto-reply to customer which is not registered on the system and which send email to osticket


I am using below osTicket version:

I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email

If unregistered user will send email to this address then this message is rejected and deleted from mail box.

What I want to do is to set somehow autoresponder to these not registered users that e.g. "Your email was deleted - please register Your account if You want create tickets"

I was trying to do this by ticket filters - I found rule how to find which user is not registered but there is not possible to configure ACTION to auto-reply to this user.

Is it possible??

Thanks in advance


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