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Avoid mails from internal to be distributed to customer
First, thank you for the Os Ticket team... your platform is awsome !
We have kind of small issue:
Some time we have mails sent to both support mail address and to personnal email address.
The issue is, if a reply is made from personal mailbox to Only the Support mailbox thinking it would remain internal, that answer get distributed to the customer.
This is something we absolutely want to avoid.
My Question is:
Is there a way to define that any email from internal (mail from firstname.lastname@example.org) would always be taken as an internal note ?
Meaning only answers done from OSticket could get out.
Thank you in advance for you answer !