osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Duplicate Tickets - IMAP / osTickets v1.9.14
I have osTickets v1.9.14. We have been battling with duplicate tickets for some time now. We have several departments, each with their own Gmail account to retrieve emails/tickets via IMAP. What will happen is a user sends in a ticket and osTicket seems to pull the email and create two tickets. Same email, same subject, same sender but different ticket ID's. See images for settings and an example of a duplicate ticket. How can I fix this?