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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Increase TimeOut when logged into OSTicket

How do you increase the TimeOut period when logged into OSTicket as an Agent? 

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  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    You did not tell us what version of osTicket you are running.

    However, if you are running 1.10 you can set Agent Session Timeout here:

    Admin Panel > Settings > Agents > Settings 
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