osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Emailing other people within ticket - Original User not to see conversation.
Running OSTicket version 1.10
I want to talk to third parties from a ticket but do not want response to go back to original user and want the third party to be able to respond to the ticket directly. Following is an example:
Fred Smith submits a ticket which is now assigned to user Fred.Smith@abc.com
The ticket is assigned to me in OSTicket to deal with.
I need to contact an outside company for some advice so I want to send an email to email@example.com from the ticket, without Fred Smith seeing this conversation. I then want firstname.lastname@example.org to reply to my request directly to the ticket, again without Fred Smith seeing the reply.
Hope above is clear, and would like to know the best and easiest way of achieving this with the OSTicket system.