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OSTicket been working well for more than 1 year.. Sudden Error
I've been using OSTicket for my company for well more than1 year with no issues.
With no changes made, I am suddenly getting this email error message:
osTicket is having trouble fetching emails from the following mail account:
Error: No such host as mail.myemaildomain.com
122 consecutive errors. Maximum of 5 allowed
This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes
I have swapped my real domain with "myemaildomain.com" for confidentiality.
I have doubled checked with my hosting and my email server, there is NO issue. Yet OSticket keeps telling me there is no such host.
However, when I try to add a gmail account as an interim measure to get this back up, all Im getting are timeout requests. I suspect the problem lies with OSticket itself, something is preventing it from reaching my mail host.
Can someone help me? If need be I don't mind paying for OSTicket's professional support team to come in as this is highly urgent.