osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Tickets reopened by email are assigned to nobody
Hi, we are testing osTicket for our company and almost everything is ok, except one bug (or maybe feature :) ).
When agent closes ticket (that was assigned to him) - he can still view this ticket and it is ok.
After that client replies to it by email - ticket reopens automatically, but it is assigned to nobody and agent cannot see this ticker any mone and cannot help our client.
By logic - if client reopens ticket, it should be assigned to an agent that last answered to it.