osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Mark answered ticket "as read" in Gmail
In our installment the system fetches the incoming emails from our Gmail account and we reply them through the ticket generated from the email.
The problem is, the mails we done stay un-read in Gmail. Is there any way to mark them as-read after answered?
For many in-house reasons, we cannot use solely the osTicket to handel all our emails, some of them must forwarded through the Gmail, so I have to separate the "answered" ones, from the others.