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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Tickets from the web, how to assign to user

At the moment, tickets that are sent to the e-mail address are used correctly and is assigned a user, and thus has a populated "From" in open tickets. On the web, I ask for the e-mail address, how do I tie whatever they entered in the e-mail address field into a user and e-mail?

Much thanks!


  • When a user opens a ticket.. that ticket is already owned by them.
  • @ntozier ok, but how do you populate the User and e-mail address field? Making a ticket through the web does not populate those fields. I do have a form for those fields, but I want to transfer what I get from there to the ticket fields. In the attached screenshot, I want to populate the e-mail field with the e-mail I received from the ticket form.

    These users are not logged in, and I don't want them to have to login to submit a ticket.

    Much thanks!
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