osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Tickets from the web, how to assign to user
At the moment, tickets that are sent to the e-mail address are used correctly and is assigned a user, and thus has a populated "From" in open tickets. On the web, I ask for the e-mail address, how do I tie whatever they entered in the e-mail address field into a user and e-mail?