osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How exactly does the "assigned to" field work? Sometimes I get the email that a ticket is assigned to me, but when I go into OSTicket to look at the list, I don't see my department or name. This is because someone else has asked the user a follow-up question, and so their name appears in the "assigned to" field, even though the ticket is assigned to me/my department.
I've asked the admin who actually set up OSTicket about this, and he claims it can't be changed - so if this is actually a mod request, I'm sorry!